- Introduction
At Fravence, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for products purchased on our website.
- How to Return an Item
To return an item, please follow these simple steps:
- Contact our customer support at info@fravence.com or call +92 0315 40 33441 within 30 days of receiving your product.
- Provide your order number, and the product(s) you wish to return.
- We will guide you through the return process and provide you with a return shipping label (if applicable).
- Once we receive the returned item, we will process your refund.
- Conditions for Returns
- To qualify for a return or exchange, products should be mostly unused, with at least 90% of the content remaining.
- The product should be in its original packaging.
- We cannot accept returns on products that have been opened or used, unless they are defective.
- Refund Process
Once your return is processed, you will receive a refund to your original payment method. Please note that it may take up to 7-10 business days for the refund to appear on your account, depending on your payment provider.
- Shipping Costs
The customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.
- Exchange Policy
If you would like to exchange a product for a different item, please contact customer support at info@fravence.com. We will assist you in making an exchange for a product of equal value.
- Contact Information
If you have any questions or need assistance with returns, please contact us:
- Email: info@fravence.com
- Phone: +92 0315 40 33441
Address: Plot No. 3, Jama Cloth, Abdullah Market, R.B9 Muhammad Bin Qasim Rd, near Waqas Center, Aram Bagh Pakistan District South, Karachi, Karachi City, Sindh 75000, Pakistan.